Payment Terms and conditions:
- Deposit of 25% of the package cost at the time of booking.
- Need 50% payment of the package cost, 30 days prior to departure date
- Need 100% payment of the package cost, 15 days prior to departure date
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call center.
Delivery of Products/Services
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with www.xceedtravels.com, please call our Customer Care Representative.
xceedtravels Online Pvt. Ltd. shall not be liable if customers do not comply with this requirement.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by www.xceedtravels.com. In the event that you fail to present a copy of your e-ticket, XceedTravels. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.
How will I get my boarding pass for an e-Ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver’s license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.
Prepaid Ticket Advice (“PTA”)
A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.
Amendment and Cancellation Policy
- 10% of full tour cost – 60 days prior to arrival.
- 25% of full tour cost – 30 days prior to arrival.
- 50% of full tour cost – between 15 & 29 days prior to tour.
- 75% of full tour cost – between 14 & 7 days prior to tour
- 100% – within 7 days prior to tour.
To amend/cancel your ticket offline, call XceedTravels Customer Care. For all offline cancellation of domestic flights, a standard charge of Rs. 1850 per person per sector, over and above the airline’s own cancellation charge will apply. For international flight bookings a standard fee of Rs 1850 per person would be charged for online cancellation and 2850 for any offline cancellation, over and above the airline’s own cancellation charge.
For rescheduling of domestic flights, XceedTravels will charge Rs. 800 per person per sector as standard rescheduling charges.
For no-show on domestic flights, XceedTravels will charge Rs. 300 per person per sector as standard no-show charges.
Please refer to airline specific amendment and cancellation policy while using XceedTravels Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.
Passport details are mandatory for e – ticket issuance to Europe, USA and Canada. A few airlines flying to these countries also require passport details for issuing the e-ticket. Refer below to check the list of such airlines:
- Kuwait Airways
- Air France
- Saudi Arabian Airlines
- American Airlines
- Continental Airlines
- Delta Airlines
- United Airlines
- Kenya Airways
- China Southern Airlines
- China Eastern Airlines
- Egypt Air
- Biman Bangladesh Airlines
Uzbekistan Airways requires both passport details and visa copies for issuing an e-ticket.
In case you are flying to Europe, USA and Canada or with any of the above-mentioned airlines, a XceedTravels representative will contact you for your passport details. Please keep the following details handy:
- Passport Number
- Issuing Country
- Date of Birth (DD/MMM/YY)
- Expiry date of Passport (DD/MMM/YY)
- Last name/ Surname of traveler
- First name/ Given name of traveler
- Middle name of traveler (if any)
Please carry a valid visa for the country you will be visiting or transiting through.
Please check with the concerned airline or embassy for all visa requirements.